Kondex Survey Reveals
Company & Product Strengths

Areas of Improvement Being Targeted

Recently Kondex sent out an e-survey asking customers, “How are we doing at serving your needs?” Using 12 specific questions focused on critical areas of our performance, we found that overall, customers are happy with our products and service.

We’d like to thank you all for responding – we appreciate your time and effort. Your input helps us continue to provide the best quality products with incredible service!

Here’s a look at the initial survey results. For statements 1 through 11, we asked you to identify how strongly you agree or disagree; question 12 asked you how likely you are to recommend us to a friend.

1: The Kondex Sales staff keeps in touch with me and is also readily accessible and available when I have a question or need for their involvement.

• 92% “strongly agree” or “agree”

2: We receive timely and appropriate responses to Request For Quotes (RFQ's) from Kondex.

• 91% “strongly agree” or “agree”

3: We feel confident bringing design challenges to the Kondex Engineering/Metallurgical staff because of their demonstrated abilities to provide solutions.

• 91% “strongly agree” or “agree”

4. We expect Kondex to offer ideas or suggestions on ways to improve the products we buy from them.

• 87% “strongly agree” or “agree”

5: Lead times required by Kondex are well within the norms for our industry, and fit within our typical planning horizons.

• 70% “strongly agree” or “agree”

6: Kondex pricing provides value for the quality and support we've come to expect from them.

• 84% “strongly agree” or “agree”

7: The Kondex Customer Service staff operates at a high level of professionalism, responding quickly and effectively to handle all of our needs and requirements.

• 89% “strongly agree” or “agree”

 

8: Order entry is typically completed with accuracy and efficiency.

• 94% “strongly agree” or “agree”

9: Kondex consistently delivers orders on time and complete.

• 80% “strongly agree” or “agree”

10: Kondex products meet our own rigorous quality standards, based on our industry's most relevant criteria of quality.

• 95% “strongly agree” or “agree”

11: The Kondex Quality Assurance team provides valuable, effective support for all of our quality/inspection requirements.

• 94% “strongly agree” or “agree”

12: Based on all of your experiences as a customer of Kondex, how likely would you be to recommend Kondex to a close friend?

• 93% “likely” or “very likely”

13: If there was one thing you could change about doing business with Kondex, what would you change?

The comments we received in this last question show that our customers want things faster and need Kondex to be more flexible when servicing their needs.

A few things we’ve done already:

• Completed a 58,000 sq. ft. addition to the manufacturing facility for both expansion of our manufacturing capabilities and improve process efficiencies.

• As a Continuous Improvement cost reduction initiative, we have expanded our EDI program capabilities with customers. This allows real-time systematic flow of information, improves communications, and reduces costs by eliminating personal intervention.